NSW Fair Trading has put petrol stations on notice, warning of more surprise inspections as fuel complaints rise.
Minister for Fair Trading, Matthew Mason-Cox said NSW Fair Trading received 64 complaints about fuel in the 12 months to January 2015, with monthly complaints hitting a high” in January.
“We have received complaints from around NSW, from places like Jerrabomberra, Sapphire Beach to Condell Park, Chester Hill and Kensington,” Mr Mason-Cox said.
“We have had numerous complaints about petrol stations overcharging, with one consumer paying for an extra six litres to fill up his car, which normally take a maximum 80 litres to fill up,” he said.
The Minister said the Office of Fair Trading continued to do a lot of work in monitoring and assuring compliance with petrol price boards.
Fair Trading issues warning
“More unannounced compliance operations are planned throughout NSW this year, so petrol stations are on notice,” Mr Mason-Cox said.
“Petrol station operators need to lift their game and make they sure are correctly charging consumers, as well as ensuring the correct price boards are displayed at all times.”
Consumers were also urged to keep a look out for deceptive or incomplete signage at petrol stations, Mr Mason-Cox said.
Fuel stations that are not compliant with the regulations face $550 on-the-spot fines. Court ordered penalties of up to $110,000 for a corporation and $22,000 for an individual also apply.
Drivers can report evidence of non-compliant service stations to NSW Fair Trading on 13 32 20.
The Australian Competition and Consumer Commission (ACCC) monitors retail fuel prices across Australia on a daily basis.
Consumers with concerns about fuel pricing can contact the ACCC on 1300 302 502 or by email at firstname.lastname@example.org.
Consumers can also report poor fuel quality by contacting the Federal Department of the Environment on 1800 803 772 or online at this PS News link.