Defective E10 petrol is being blamed for up to 20 cars breaking down on a major Sydney motorway this morning, with Caltex saying the fuel came from one service station.

Most drivers managed to pull into the breakdown lane of the M4, several reportedly only metres from the service station, and their vehicles were towed away a short time later.

Caltex Australia spokesman Sam Collyer said E10 fuel purchased from its Eastern Creek service station was behind the breakdowns.

“We’ve shut down the pumps for that product so that no other customers will be affected,” he said.

Mr Collyer confirmed the petrol was contaminated by water, which either seeped into an underground storage tank or a line feeding the tank.

He said Caltex Australia was confident the problem was isolated to the Eastern Creek E10 bowsers and customers filling up at other Caltex locations around Sydney should not be concerned.

“What we’re asking our customers to do, if they’ve filled up with the E10 product this morning, [is] contact our customer service team, hold on to their receipt and get in contact with our team so we can assist them,” he said.

Caltex to reimburse breakdown costs

Mr Collyer said Caltex Australia would reimburse customers for any costs and damage incurred as a result.

“We appreciate that we’ve caused some inconvenience this morning and we want to rectify that,” he said.

“If there’s a situation where we’ve caused an issue or our fuel hasn’t met the high quality standards that we would expect of our fuel, then we’ll be assisting our customers.”

Commuter Laurie said he saw many of the broken down cars as he was driving along the M4.

He told Sydney radio station 2UE they were barely 500 metres from the Caltex petrol station when they broke down.

“There was about eight cars, 50 metres apart, with their hazards on, all broken down,” he said.

“They’d only made it half a kilometre from the servo.”

Another caller, Keith, told 2UE his car had broken down shortly after he drove away from the petrol station.

“I’ve just been on to the NRMA, they’ve just come out here, they’ve had between four and six cars break down after leaving that petrol station,” he said.

Customers who have experienced mechanical issues as a result of the petrol are advised to keep their receipt and call Caltex Australia’s customer service centre on 1800 240 398 FREE.

Extracted in full from ABC.

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