Energy networks across New South Wales, Victoria and South Australia have announced a suite of measures to provide support to customers enduring hardship as a result of the COVID-19 pandemic.
The electricity and gas network relief package complements
other initiatives across the gas and electricity sector and will take effect
from 1 April.
Energy Networks Australia CEO Andrew Dillon said the comprehensive
package was aimed at small business and residential customers and would help
ensure energy retailers can better assist those facing hardship.
“Networks understand these are extraordinarily tough times for
small business and energy bill relief will really help,” Mr Dillon said.
“For small businesses that are mothballed, electricity and gas
network charges will not be applied from the start of April to the end of June
2020, if their consumption is less than a quarter what it was in 2019.
“Networks know it is in everyone’s interest to support small
businesses through what is an extremely challenging period.”
The package also includes measures to support households by
helping energy retailers provide further assistance to those who fall into
hardship as a result of COVID-19.
“Networks will be deferring or rebating electricity and gas
network charges for impacted customers,” Mr Dillon said.
“This assists impacted customers and helps energy retailers, who
administer energy hardship programs.
“Networks and retailers realise it’s important the industry
pulls together to support the many small businesses and households who will
face growing challenges over the months ahead.
“Networks will work with energy retailers to ensure the benefits
of this package flow through to customers smoothly.”
Governments have already announced various energy support
measures for affected customers.
Mr Dillon said energy network crews across the country were
continuing to do critical works during this crisis to keep the power on, the
gas flowing and the energy system safe and reliable.
The number of planned outages for these critical works would be
minimised and they would be as brief as possible.
This Energy Networks Australia video explains
why critical maintenance is undertaken.
Extracted in full from: https://www.energynetworks.com.au/news/media-releases/2020-media-releases/energy-network-relief-package-announced/