The cost of fuel is enough to drive anyone up the wall – but like any other product or service, you’ll end up paying for convenience, so you need to shop around. Sure, it’s easy and convenient to fill up at your nearest servo, but are you really getting the best value for money possible – in terms of the price you’re paying, but also the facilities that are available and the customer service provided? If the answer is “no” then maybe it’s time for a change. Driving past one service station to reach another seems nonsensical, but then so does paying more than you need to, or having a bad experience time after time.

If you’re ready to wave goodbye to your old servo, see if our annual review of petrol stations inspires you to try another. We’ve surveyed over 2,100 motorists across Australia to seek their feedback on the petrol station they use, to deliver the following guide.

While the price you pay at the pump is hugely important, our customer ratings reflect much more than that – we also ask motorists to give their opinions on a range of other significant factors, including their servo’s appearance & cleanliness, customer service, convenience, facilities, and range of other items for sale. After all, service stations are increasingly selling a lot more than just petrol, and some are much more welcoming than others. So, which petrol stations have been rated highly, and which have work to do?

Puma Energy has taken out top spot in our petrol and service station ratings for 2020, knocking 7-Eleven off the podium. It received five stars in most categories, including the most important of all, overall satisfaction.

Best Petrol & Service Stations

Gas station at sunset

This year, 11 petrol and service stations featured in our customer review, rated in the following order for overall satisfaction:

  1. Puma Energy
  2. Metro Petroleum
  3. Liberty
  4. Costco
  5. United Petroleum
  6. 7-Eleven
  7. BP
  8. Woolworths Caltex
  9. Shell
  10. Caltex
  11. Coles Express Shell

Metro Petroleum, Liberty, Costco, United Petroleum, 7-Eleven and BP all scored four stars for overall customer satisfaction, while Woolworths Caltex, Shell, Caltex and Coles Express Shell were left on three stars apiece. Other noteworthy results this year include Metro Petroleum and Costco both earning five stars for price of petrol, while 7-Eleven was the only chain to score five stars for range of non-car items for sale.

Extracted from Canstar Blue