A display board directs you to an available EV charging bay, one of up to 10 150kW ultra-rapid chargers occupying the main forecourt and protected from the elements by a pair of opposing, stylish-looking canopies fitted with solar panels. Nearby, a Little Waitrose convenience store, a Costa, free wi-fi, a parcel collection point and, holy of holies, clean lavatories. All this and not a petrol or a diesel pump in sight.

Welcome to the forecourt of the future, as conceived by Shell. No marketer’s pipe dream, the company’s first all-EV charging station opens for business early next year in Fulham, London.

“We call it Project Evelyn – an energy hub where you can recharge yourself and recharge your car,” says Bernie Williamson, general retail manager at Shell UK. “Exactly when we’ll start rolling out more sites on the same lines is hard to say but Shell supports the ban on internal-combustion-engined vehicles and aims to be the leading rapid charger on the go.”

Shell unveiled its first 50kW EV rapid-charging post, capable of recharging a battery from zero to 80% in 30 minutes, at its Holloway Road service station in north London in October 2017. Nine more followed in quick succession. By 2021, it plans to have a combination of 200 rapid (50kW) and ultra-rapid (150kW) chargers on forecourts located on major routes across the UK. Going forward, all of its new or upgraded chargers will be ultra-rapid. These rapid and ultra-rapid chargers are in addition to the large network of fast chargers available on local roads that are managed by Shell’s NewMotion charging division.

Meanwhile, by the end of 2020, the company plans to have three 350kW chargers in operation, eclipsing Tesla’s 250kW V3 Superchargers. As they do now, all of Shell’s chargers will dispense renewable electricity.

So that’s the car’s battery taken care of, but while you’re waiting, you can recharge yourself with a ‘Jamie Oliver deli by Shell’ sarnie. The upmarket snack range will feature in Shell’s Fulham EV-only service station, highlighting that the forecourt of tomorrow is expected to be more than simply a recharging destination.

“Shell is strong in the convenience sector,” says Williamson. “One in three of our transactions is shopping, not buying fuel. While they wait for their car to recharge, we expect customers to want to catch up with their shopping, have a coffee or, where space allows, do something like click and collect. We call it ‘taking care of yourself and your car’.

Shell’s research also shows that EV drivers value good network coverage with accurate charge post availability updates, compatible and reliable chargers (early models suffered cooling issues that, the firm says, have since been resolved) and convenient payment systems.

On that point, the Shell Recharge card and app provide access to 135,000 public charge points across Europe and allow drivers to pay for power contactlessly. Rates change daily (at the time of writing, a kilowatt cost 39 pence, around the upper end of the price spectrum, or 36p for Recharge card holders) and users are encouraged to keep their eye on offers.

Sean Walters, an early adopter of EVs who owns a Mitsubishi i-MievPeugeot iOn and Kia Soul EV, welcomes Shell’s plans for solus EV charging stations. He says: “London, especially, needs one since, in my experience, many charging points are occupied by taxis even though they have access to their own dedicated chargers.”

In his enthusiasm for electric cars, Walters thinks nothing of driving from his home near Egham, in Surrey, to Scotland so welcomes more EV chargers at service stations located on A-roads, such as Shell plans to establish.

He says: “Now, instead of parking up at some place with no amenities and twiddling my thumbs while the battery is charged, I’ll be able to have a coffee and catch up on some shopping. Things are definitely improving for EV drivers.”

If only there were more of them. Shell’s Holloway Road service station, location of the first Shell EV charge point, now boasts two 50kW chargers serving around 200 customers per month. However, when we dropped by, just one charge post was in use while, under the main canopy, the pumps were busy dispensing ye olde fossil fuel like it was going out of fashion (which it is).

At that charge post was a Tesla, whose owner wouldn’t give his name but did say he was an Uber driver.

“You’ve come at the wrong time,” he said. “It gets busy from late afternoon when people are returning from work or ‘filling up’ for the next day. Jags, Teslas, Audis… I’ve seen them all here.

“I don’t mind waiting 30 minutes to recharge my car. In my view, Shell has the best locations. My car is safe, the chargers always work and there are toilets, which, believe me, is a rare thing. Here at Holloway Road, there’s a Greggs just around the corner, too.”

His one gripe? “Shell should be opening its new EV station in a working area like this rather than an affluent one such as Fulham. We still get the expensive cars, but at busy periods there can be queues. There’s a whole mix of users who would benefit.”

It’s a fair point, although I reckon most of them would choose the nearby Greggs over the Jamie Oliver deli by Shell.

Shell isn’t the only energy retailer looking to help customers make more productive use of their EV’s charging time. In August, BP Chargemaster launched a partnership with Marks & Spencer when it unveiled three 50kW rapid chargers at the company’s Maidstone store, off junction seven of the M20 in Kent.

The chargers dispense 100% renewable electricity and feature contactless payment terminals and connectors for all capable electric vehicles. They are part of BP Chargemaster’s Polar public charging network and are accessible with a Polar Plus membership RFID card or the Polar Instant PAYG app. The new service is the first of a five-store trial.

Matteo de Renzi, CEO of BP Chargemaster, said: “As well as serving existing Marks & Spencer customers who already or will soon drive electric vehicles, we expect the rapid chargers to bring new customers to these stores, as they are in the right locations to support those driving along the strategic road network and provide a great opportunity for a brief stop.”

Extracted in full from: https://www.autocar.co.uk/car-news/features/how-shell-reinventing-fuel-station-evs