Australian fuel industry is required to comply with a wide range of national
and State/Territory Regulations governing the loading of tankers, the transport
of fuels, the storage of fuels and the dispensing of fuels. These regulations
come on top of a requirement, like all Australian businesses, to comply with
employment, safety, environment, national competition and consumer laws.
One of the consumer laws that has come into focus in recent times relates to the regulation governing the measurement of fuels dispensed on the service station forecourt. In late 2018, the Regulator responsible for ensuring that motorists are getting the volume of fuel that they are paying for at the pump – the National Measurement Institute (NMI) – advised that the number of non-compliant pumps had doubled from two years prior.
A subsequent regulatory blitz in Easter 2019, and enforcement actions conducted throughout the 2019 calendar year, revealed that the 2018 result was not simply a ‘blip’ but had been continued in the subsequent 12-months.
“At one level, we are talking about a relatively small number of non-compliant pumps across the national network with the detected breaches by NMI increasing from 2.6% a few years ago, to more than 4.8% of investigations conducted during 2018 and 2019 – suggesting that 95% of pumps remain compliant with the regulatory requirement of +/- 0.3%”, said ACAPMA CEO Mark McKenzie.
at another level, motorists must be able to have confidence in the fact that
the fuel that they are pumping into their tanks, which they cannot physically
see or measure for themselves, is being dispensed accurately into their
vehicles – or the entire reputation of the fuel industry is put at risk”, added
has been liaising with NMI over the past 18 months in an attempt to better
understand the issue. These discussions have focussed on whether this problem
is due to ageing infrastructure, a change of industry practice, problems
associated with new equipment, or problems associated with calibration and
process has been hampered by the inability of the NMI to share their knowledge
of the current problems due to necessary privacy considerations designed to
protect the commercial interests of industry participants.
said, this is an issue that our industry needs to understand and respond to in
order to maintain trust with the wider community that fuel volumes being sold
at our service stations are accurate”, said Mark
many fuel companies have instituted internal practices for regular pump calibration
and verification our fuel industry does not have an industry wide practice for
same – but such a Guideline would likely provide increased consumer confidence
in the wake of the NMI findings of recent years.
that end, ACAPMA is partnering with NMI to conduct an industry workshop to
discuss this issue. The key objective of this workshop will be to better
understand the issue and explore opportunities for resolution of this issue.
The workshop will comprise two parts.
participants will first receive an update from senior representatives from NMI
about their recent compliance findings and the nature of the issue as they
currently see it – albeit within the constraints of privacy provisions.
second part will comprise a roundtable conversation about current industry
practices and the merits (or otherwise) of developing an industry best practice
guideline for the periodic calibration and verification of petrol pumps in
workshop will be held at the Intercontinental Hotel (The Rialto) in Melbourne on Thursday 5 March 2020.
8.30am Tea/Coffee available on arrival
9.00am Welcome and Introductions (Mark
9.30am The current issue – Presentation (Bill Loizides & Malcolm Bartlett of NMI)
- Apparent increase in non-compliance
- Key enforcement and compliance observations (by geographic region
and brand clusters)
- Current international practice in respect of regular bowser
- NMI’s FY20 Enforcement plan and key activities
- Audience Q&A
10.15am Possible industry responses – Roundtable (Mark McKenzie, ACAPMA)
- Opportunity for industry ‘Best Practice’ guideline
- Nature and Structure of industry Best Practice Guideline
- Other relevant considerations
11.45am Wrap-up and next steps
12.00pm Networking lunch
12.45pm Workshop Close
at this workshop are free with the costs to be funded by ACAPMA. For catering
purposes, however, participants must register for attendance.
register for this event please send an email to firstname.lastname@example.org before COB on Friday 28 February 2020.
Further information on this event can be obtained by contacting ACAPMA’s Marketing and Events Manager, Sarah Haughey, on 1300 160 270.