Undergoing a refurbishment of a site is a disruptive process that can take weeks or months, and it has long been a pressure to businesses that impacts customer retention.  Vantage Fuels recently faced this pressure with its Bowser Been upgrade for the Strathfieldsaye site and responded with an innovative solution…

Undergoing a refurbishment of a site is a disruptive process that can take weeks or months, and it has long been a pressure to businesses that impacts customer retention.  Vantage Fuels recently faced this pressure with its Bowser Been upgrade for the Strathfieldsaye site and responded with an innovative solution…

The refurbishing an existing site to the Bowser Bean standard requires substantial internal upgrades including to kitchen redesigns, counter upgrades, coffee enhancements and café installations resulting in a massive impact to the site, severely limiting operations.

Whilst refurbing sites the standard options are available of closing the site or running a limited operation out of a temporary site shed are available.

However, neither or these options appeal to Vantage Fuels / Bowser Bean managing director Haydn Tierney.

“When we close shop or operate with a limited offer while refurbing, customers will change their buying habits. In our case they might find alternate food and coffee options and it can take time and investment to win these customers back”.

So the innovative approach designed to combat this issue was rolled out by Bowser Bean in the form of a new temporary retail solution from Gary Pask Consulting.

This purpose built converted 40-foot shipping container enables Bowser Bean to continue to serve its exceptional food and coffee offer to its customers while continuing to keep the fuel bowsers pumping.

“Customers have been quick to embrace our temporary container store at Bowser Bean Strathfieldsaye. Not only have we been able to continue to trade, the Container Outlet takes the pressure off our build team, ensuring our refurbs are completed accurately and on time without any delays”.

Bowser Bean continues to push the boundaries of P&C whilst expanding its network.

ACAPMA

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