ACAPMA is taking fuel retail training to the next level, introducing the Fuel Convenience Compliance (FCC) courses, delivering compliance focused training for staff at every level, including frontline staff (FCC Level 1), onsite managers (FCC Level 2) and senior managers (FCC Level 3).

Compliance imperative

It is a requirement of Australian safety laws that a business is able to demonstrate that they have trained all workers effectively in the risks, hazards and compliance requirements faced in the workplace.

After more than a decade as the gold standard in compliance training in the industry, delivered to over 20,000 learners every year, the Petroleum Convenience Compliance (PCC) course for console operators, has evolved.

Introducing the FCC

The ACAPMA Fuel Convenience Compliance (FCC) course surpasses its predecessor, with more modules, deeper engagement and a new look.

The focus of the new FCC remains compliance and safety, but now delivers comprehensive pathways for every level of fuel retail worker.

“The innovative online course has become the gold standard and we are very proud, however as the industry evolves, and the compliance pressures increase, it is time for the industry training solution to evolve too.  So we are proud to introduce the Fuel Convenience Compliance course system, the FCC”, says Elisha.

The new ACAPMA Fuel Convenience Compliance (FCC) course surpasses and elevates the PCC.

The focus of the new FCC remains compliance and safety, and like its predecessor the FCC will be delivered online using interactive and engaging content, accessible on learners devices enabling them to learn when and where it suits them.

The FCC will still cater for Frontline Staff, however, unlike its predecessor the FCC extends beyond the frontline, providing dedicated industry specific training for staff in, or striving for management roles.

“While the PCC focused only on the frontline staff, the FCC has been designed with three tiers providing a clear pathway for development affording the opportunity to recognize, progress and retain strong performers as well as develop tomorrows leaders, all in the context of ever increasing compliance pressures”, explains Elisha.

The three tiered pathway program offers the ability to upskill staff or progress them through from the frontlines to senior management roles. This pathway approach delivers content that is appropriate to the learners current level, while providing a clear pathway for progression into higher responsibility roles within the industry. Completion of preceding levels before progression allows managers to better understand the frontline perspective,  and contextualise their own higher level responsibilities.

“The FCC is delivered online, across all devices and learners are issued with a certificate of completion.  The initial learnings are reinforced and developed with annual refresher training which is short reviews to keep learnings current and front of mind”, added Elisha.

FCC Level 1 (FCC 1) for Frontline Staff

Targeted at frontline fuel and convenience staff including console operators, roadhouse attendants and driveway attendants this course is completely online, self paced and interactive.

The FCC 1 is available on a per person individual basis, but like its predecessor it is also available on a ‘per site’ basis that allows for a single annual cost for access to the training for all staff at the site.  While this is subject to a usual fair play policy it is an approach that allows for the natural staff turnover, which is critical in the face of staff shortages.

“The per site access to FCC 1 gives site operators confidence that they are able to ensure all frontline staff are trained in the risks and hazards of the role without ballooning training costs.  The per site fee is fixed, which delivers cash flow predictability even in the face of high turnover”

The FCC 1 includes detailed interactive modules on;

 

FCC Level 2 (FCC 2) for Onsite Managers

Targeted at onsite managers in fuel and convenience including; Team Leaders, Site Managers, Assistant Site Managers, Kitchen Managers and 2IC this course is completely online, self paced and interactive.

To access the FCC 2 learners must have a FCC 1 (or PCC certificate) that was issued no more than 2 years before application date.

The FCC 2 course focuses on ensuring that onsite managers understand and can excel at their role in ensuring and demonstrating compliance onsite.

This is achieved by building on the frontline staff information already explored in FCC 1 to include staff, site and compliance management elements including;

FCC Level 3 (FCC 3) for Senior Managers

Targeted at Senior Managers in fuel and convenience including; Area Managers, Retail Operations Managers, Business Development Managers and other Head Office Staff this course is completely online, self paced and interactive.

To access the FCC 3 learners must have a FCC 1 (or PCC certificate) that was issued no more than 2 years before application date and have completed FCC 2.

The FCC 3 course focuses on ensuring that senior managers understand and can excel at their role in ensuring and demonstrating compliance within the business, or across multiple sites.

This is achieved by building on the frontline staff information already explored in FCC 1 and 2 to include business systems.

“While the topic areas are similar in FCC 2 and FCC 3, the level of detail and the focus on system and resources is different.  The requirements on a site manager are very different than on an Area Manager who is responsible for the systems implemented in multiple sites” explains Elisha.

“The FCC 3 is also a branches course, which means that for some modules there is one pathway for Area Managers that are managing a closed network, where all the sites are part of the same business that employs the Area Manager; and another pathway for Area Managers that are employed by a different business, such as the canopy branding partner.

“This branching distinction is important, because the responsibilities of a closed network senior manager are different than they are for a third party partner, as is the level of information and influence involved, so the FCC 3 explores these differences”, explains Elisha.

More Information

The FCC is developed and delivered by ACAPMA.  For more information or to apply  see;  https://acapma.com.au/our-services/training/fuel-convenience-retail-training-solutions/

 

ACAPMA

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