ACAPMA advises members retailing fuel in Victoria that they must take action now to ensure compliance with new government regulations. As ACAPMAg has covered previously (here ) the Victorian Government published Regulations on 6 August 2025 that require all businesses that retail fuel in Victoria to register their business, their site and their fuel prices by the deadline of 26 August 2025 means there is only 4 days left for retailers to comply.

Recap

The information that fuel retailers are required to provide, every time there is a fuel price change, will be published on the Service Victoria app.

In launching the regulations the Department noted that fuel retailers will “be able to review fuel prices via the app in real time” and that “under the regulations, penalties will apply for failing to provide daily price updates on the app”.

This is your reminder to carry out all three steps by 26 August to ensure you are compliant.

Practical Considerations

“Fuel retailers will need to visit the Service VIC website and register as a business, then register their sites and then commence registering their fuel prices and any changes”, explained ACAPMAs Elisha Radwanowski.

“There is an option for businesses with multiple sites to utilise an API integration function”, continued Elisha.

“The big message is that unlike other fuel price transparency programs across the country, this change is coming with only 20 calendar days to comply, not the 6-12 months that other jurisdictions have see.  So members should be registering their business with the Services VIC team as soon as possible”, concluded Elisha.

Steps to take now

  1. Create a Service Victoria account and business profile
    Via the Service Victoria website. Refer to the guidance material to complete your business profile setup and submit the fuel application.
  2. Register the business in the profile and create listings for all site locations
    It is a requirement to register all the locations that the business operates.
  3. Select Price Reporting Method
    Once business profile, business and locations are all active, prices must be reported through the web portal, or API.
  4. Notify Service VIC
    Once price reporting method has been selected notify Service VIC via email: fuel.program@service.vic.gov.au or use the contact us form on the Service Victoria website.
  5. Report prices
    Ensure all fuel prices are updated, using the selected reporting method, within 20 minutes of any price change

More Information

To register a business, fuel retail site and prices visit – https://service.vic.gov.au/find-services/business/fuel-retailers#:~:text=It’s%20the%20law%20to%20report,be%20reported%20within%2030%20minutes.

For more information see:  https://www.consumer.vic.gov.au/consumers-and-businesses/products-and-services/mandatory-fuel-price-reporting

For FAQs see:  consumer.vic.gov.au/fuel-price-reporting.

ACAPMA

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